General questions

Is Goodhope Nursing Companion’s service only available in the home?

No, we can provide our services to you whether you live at home, in a senior’s complex or in a health care facility.

What happens if my caregiver gets sick?

You have a choice of canceling the appointment or allowing us to send a replacement caregiver.

Are your employees trained?

Yes, most of our employees have specific training in a health discipline or have been trained internally through the Goodhope Nursing Companion’s training program. Our employees are encouraged to continue their education and training throughout their employment with us.

Are all your employees nurses?

Some are nurses, some are designated health professionals and some are trained caregivers. We match the employee’s training to best fit your needs.

Do I get to pick the person looking after me?

Yes. If you do not like the match we make for you, please let us know and we’ll be happy to help.

Is the cost for services covered by my health insurance?

Depending on your coverage and the services required, some of the costs may be covered by your health insurance plan. You will have to ask your health insurance provider for details.

Can I pick the services I want?

Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!

Are your employees insured and registered?

Yes, all our employees are carefully screened, registered and insured

Can I ask a question?

We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you.